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| Excellent service on the 81! |
The Bus Users' Group has been criticised recently for being too negative in our coverage of the service changes in the Lune Valley. We hope we have been clear that our criticism related solely to the failures in publicising the changes and not to the way in which the services are operated or the buses are run.
As if to confirm this we have been made aware of an example of excellent service to a member of the public travelling on Kirkby Lonsdale Coach Hire's service 81 just yesterday.
It seems that yesterday afternoon an elderly passenger was at Lancaster bus station wanting to travel to Ingleton. The last service with a connection to the village had left an hour earlier, but the would-be passenger had no money for a taxi and had mislaid the phone number for the person being visited.
Kirkby Lonsdale Coach Hire's service 81 was in the bus station, but at that time of day it goes only as far as Kirkby Lonsdale, with no onward connections. Some drivers might have just said: "Sorry, we don't go there, I can't help you", but not this one.
We understand the driver made a quick phone call to the office, then told the passenger: "There's no way we are going to leave you stranded: we'll take you there", which after dropping off the other passengers he did!
The driver was rewarded by a round of applause from his passengers, which was well-deserved and the Bus Users' Group would like to add our own thanks for such sterling service, as well, of course, to the company's management for agreeing so readily to his actions.
Well done to all concerned.
