Following the third national Coronavirus lockdown in January, bus services were once again adjusted to take account of reduced demand for travel. Stagecoach moved to "School and University Holidays" times on 11th January and two weeks later implemented far-reaching revisions with many Lancaster local services halved in frequency and some services being suspended altogether.
For the first lockdown - and the service cuts that followed - Lancashire County Council, which is responsible for bus stop displays throughout the county, chose not to post the new times in its bus stop display cases, even those at Lancaster Bus Station, saying that this facility was "suspended" due to the pandemic. Updating of the cases resumed in July when a large number of new services started operating under contract to the council.
Back in March, 2020 Stagecoach responded by posting temporary timetable displays at the Bus Station, but all they could make available were low-quality internal timetables that .were not designed to be read by the public, who are now more used to departure lists of buses rather than full timetables. To make matters worse, the flimsy paper documents were suck to the outside of the display cases with sticky tape, all of which made it very hard for the public to find out when their bus might depart.
|Passengers struggled to read the temporary displays|
Enquiries by the Bus Users' Group established that there had been no communication between Stagecoach and the County Council as to how information might best be provided to passengers.