We recently posted how one of our local MPs, Cat Smith, was trying to get the government to take action to implement its own legislation requiring bus operators to equip their buses with "next stop" audio-visual displays to assist ALL passengers. Read again here
Whereas in the UK a small number of bus companies have fitted a number of different systems, a recent visit to Switzerland showed how a different approach could succeed.
Every bus (or, at least, every bus we travelled on) was fitted with a screen (or more than one in larger vehicles) that showed the name of the approaching stop together with a diagram showing the next few stops with the time it would take to reach them as well as the ultimate destination of the bus.
Monday 1 January 2018
Saturday 16 December 2017
County Council Offers Day and Weekly Tickets on Supported Services
Co-incident with the introduction of new contracts for supported bus services in Lancashire the county council is requiring operators to issue and accept a range of one-day and one-week tickets.
Each service, or group of services, has a separate ticket and prices vary according to area. Not all services have a one-day version. Of course, it's not possible to work out how much value-for-money the tickets represent compared with ordinary fares as these are, naturally, a closely-guarded secret and can only be found by asking the driver when you travel! Nevertheless, it's a start.
Here is what is available in our area:
LANCASTER AREA:
Service 51 Carnforth - Silverdale
Day ticket Adult £6.30 Child £3.20 Weekly ticket Adult £17.00 Child N/A
Only valid for unlimited travel on the following local bus route:-
Service 51 Carnforth – Warton – The Yealands – Silverdale
Service 89 Lancaster - Knott End-on-Sea
Day ticket Adult £6.30 Child £3.20 Weekly ticket Adult £17.00 Child N/A
Only valid for unlimited travel on the following local bus route:-
Service 89 Lancaster – Royal Infirmary – Cockerham – Pilling – Preesall – Knott End
Note that although the prices are identical the tickets are not interavailable and each service requires a separate ticket, perhaps understandable as the two services have no physical connection. There is no ticket for service 33 Morecambe-Bare Circular or the Park & Ride and, presumably, Stagecoach's own tickets are considered sufficient for service 18 in east Lancaster. Nevertheless, the Bus Users Group strongly hopes that a similar arrangement will now be made for the Lune Valley, where service improvements have been promised for February.
One of the most extensive networks covered by the ticket is in the East Lancashire where 10 different services provided by three different operators are included in one ticket, with both one-day and one-week versions available. Full details of services covered are here.
Closer to home there are tickets for the Fylde Coast, Wyre and South Ribble and a full list can be obtained via this link
It is important to realise that the tickets only cover the council-supported services and do not include commercial services in the areas covered. Nevertheless it is a welcome development. Hopefully the council will consider using forthcoming powers under the Bus Services Act to expand the scheme to take in commercial services and develop a series of multi-operator tickets throughout Lancashire.
A Ribble bus promoting the Red Rose Rambler ticket in the old bus station in Lancaster in 1983. |
Who knows, one day we might even get back to the situation that pertained a mere 35 years ago when a "Red Rose Rambler" ticket gave unlimited, all-operator travel all over the county, with some versions even including trains as well?
Now that would be "integrated transport"!
Wednesday 13 December 2017
Local MP asks "Bus" Questions in the House
Cat Smith, member of parliament for Lancaster and Fleetwood has been asking questions about bus services in the House of Commons. The questions have been addressed to Jesse Norman MP, Parliamentary Under-Secretary (Department for Transport) who has provided written answers.
Ms Smith asked about the provision of audio-visual "next stop" announcements on buses.
Here is her question:
To ask the Secretary of State for Transport, when he plans to introduce regulations requiring operators of local bus services to make information available on buses in the form of announcements about forthcoming stops.
The Bus Services Act 2017 included provision for the government to require all bus operators to equip their vehicles with visual displays and audio announcements to let passengers know the name of the stops along the route, with each stop being announced just before the bus arrives.
Using GPS technology, this system is in use on every bus in London as well as an increasing number of English cities, with Nottingham being a prime example.
An example from Nottingham, showing the name of the approaching stop and the two following. Audio
announcememts are also made.
|
Locally, it is in use on a small number of buses in the Blackburn and Burnley areas but the nearest we get to it here in Lancaster is on Stagecoach service 555 where an inferior audio-only system makes rather lengthy announcements when approaching some (but not all) of the stops north of Carnforth. Even then, it is often not working, although whether that is due to a faulty system or someone having chosen not to switch it on is unclear.
A simpler, but perhaps less cluttered example from London. |
When used properly, such systems are invaluable for blind and partially-sighted passengers, whilst the visual displays cater for those who are hard-of-hearing. The
systems also help any passengers who may not have hearing or sight impediments but who may just be travelling a route for the first time or to a destination they have not been to before. The Bus Users' Group was very pleased that this requirement had been built-in to the Bus Services Act and has been waiting for news of when it might be implemented, so we are grateful to Cat Smith for raising the issue in parliament. It does look, however, that the introduction of these systems may still take some time. Here is the Parliamentary Under-Secretary's reply:
The Bus Services Act 2017 incorporates powers to introduce an Accessible Information Requirement, mandating the provision of audible and visible information on local bus services in Great Britain.
We are currently working with stakeholders to develop the detail of the requirement, including timescales for its implementation, with a view to consulting publicly in 2018. Following consideration of the consultation responses, we expect to publish Regulations and accompanying guidance when the Parliamentary timetable permits.
"Stakeholders", of course, will include the bus industry itself, which will no doubt find many reasons why the introduction of such systems should be delayed or even abandonned. The industry is notoriously short-termist in its thinking and usually acts as if keeping costs down will prove more beneficial (to it) than improving its offering to the public. We hope the government keeps its nerve on this and works towards early implementation. But here lies another problem. Note the reference above to publishing Regulations "when the Parliamentary timetable permits". Anyone who takes any interest in politics may have noticed that the "parliamentary timetable" is presently somewhat over-subscribed with the a certain issue involving us and our European neighbours. The BUG won't be holding its breath!
Tuesday 5 December 2017
(Almost) Everything You Need to Know About Buses Over Christmas
"Everything you need to know about buses in Lancaster and Morecambe over the festive period" is the title of the leaflet produced by Stagecoach to advertise their services over Christmas and the New Year. You can read a copy via this link
As in previous years, services will close down early evening on Christmas Eve and New Year's Eve and there will be no buses at all on Christmas Day. Boxing Day (26th December) sees a special daytime service operating on the following routes:
2A University - Lancaster - Heysham (Combermere Road)
3A Lancaster - Bare - Heysham (Combermere Road)
6A Lancaster - Morecambe
40 Morecambe - Lancaster - Preston
55 Lancaster - Carnforth
Full timetables are in the leaflet
However, despite its title, the leaflet doesn't really tell you everything about Lancaster's bus service over Christmas. Service 555 Lancaster - Carnforth - Kendal - Keswick will be providing a Sunday service on Boxing Day, but as it's operated by a completely different part of Stagecoach (known as "Kendal Depot") there is no mention of this in the "Lancaster and Morecambe" Christmas leaflet.
If you want to check, you need the "Kendal and the Lake District" leaflet, which you can see here.
Sunday 3 December 2017
New Round of County Council Cuts Threatens Carnforth and Morecambe Information Centres
Carnforth railway station |
Even before an additional £1M of spending on bus services has come into effect Lancashire County Council has announced cuts to funding for bus and train information centres across the county.
As part of a round of spending reductions totalling £7M per annum Lancashire proposes to close the bus station enquiry offices at Preston and Nelson as well as the ticket offices at Clitheroe and Carnforth railway stations. Funding for staff who deal with transport and tourism enquiries at Morecambe Visitor Information Centre is also to be withdrawn in a bid to save £198,000 over the next two years.
Cabinet Report
A report due to be considered by the Council's cabinet on Thursday 7th December admits that the service provided by the centres is "popular" and that the public would no longer have access to public transport information or, in the case of Clitheroe and Carnforth railway stations, the ability to purchase tickets. The council-owned property at Clitheroe would become "surplus to requirements" whereas the Nelson office would be left vacant and would "still incur costs until disposed of (or) leased" The report admits that disposals may be "difficult to achieve" given the localtions and that the council would therefore still incur maintenance costs for the empty and unused properties.
The Carnforth office provides a rail ticket booking facility for staff travelling on council business and the loss of this service "will have an impact on business support services and possibly greater costs to service budgets".
Lancaster's bus station enquiry office survives only because it is operated by Stagecoach although that means it only provides information on that company's services.
It was only following the election in May this year that the ruling Consrervative party increased the funding for non-commercial bus services by 50% to a new total of £3M per annum, achieved by re-directing funding from the aborted Parish Bus Scheme. It now proposes to save at most £198,000 and possibly much less than that by removing the ability of the travelling public to find out about the new bus services it is paying for as well as those provided at no cost to the council by commercial bus operators.
Consultation?
The Report also admits that "(The) Proposal may make travel by public transport more difficult for older
people and for people with disabilities because other sources of
information and tickets are less understandable. Older and disabled
people are less likely to use digital alternatives to obtain travel
information or tickets". Therefore "The proposal may be updated following
consultation". The BUG will be looking out for the promised "consultation" and hopes that as many people as possible make their views known to Lancashire.
Tuesday 28 November 2017
Lune Valley Improvements Delayed
No improvement yet for services to Kirkby Lonsdale |
Lancashire County Council has published new timetables for its contracted bus services that will apply from 11 December, following the injection of an extra £1M per annum into the bus service support budget. There are a large number of improvements to services throughout the county, particularly in the Ribble Valley, Fylde and West Lancashire Districts. Lancaster, however, doesn't fare so well.
The only improvement of note is the introduction, following a request from the Bus Users Group, of early evening journeys on service 51 between Carnforth and Silverdale (with connections to/from Lancaster). On Mondays to Fridays an extra journey will depart Carnforth at 1909 running through to Holgates Caravan Park at Silverdale for 1944. There will be a return journey (operated outside the contract by Kirkby Lonsdale Coach Hire) at 1945 arriving back in Carnforth at 2028.
On Saturdays there will be an extra bus from Carnforth to Silverdale at 1901 arriving at 1940, whilst in the return direction the present 1805 (retimed to 1817) and 1940 from Holgates Caravan Park to Silverdale Railway Station will run through to Carnforth.
Kirkby Lonsdale Coach Hire will utilise the bus arriving at Carnforth at 2028 each evening to operate new service 490, which follows the route of Stagecoach service 49, with a bus leaving Carnforth at 2028 via The Kellets and Halton to arrive Lancaster at 2110. This journey will be operated free of charge to begin with until the service registration takes effect.
There is, however, no sign of the promised improvement to services in the Lune Valley between Lancaster and Kirkby Lonsdale and in particular for the villages of Arkholme, Gressingham and Whittington left almost busless by the April 2016 cuts.
The county council says only that "talks are continuing with commercial bus operators to provide a sustainable option to develop a daytime service link" to the affected villages. and whilst the council is known to have approached at least two local operators for proposals the mprovements to the service are not now expected until at least February 2018.
Lancashire County Council's budget for bus service support is now £3M per annum compared with over £7M in 2015/16.
Lancashire County Council's budget for bus service support is now £3M per annum compared with over £7M in 2015/16.
The county's leaflet explaining the changes from 11 December can be seen via this link and the new timetables are on the Local Bus Maps and Timetables page of this website.
Wednesday 22 November 2017
Stagecoach Win Silver at UK Bus Awards
Stagecoach Cumbria & North Lancs was this week awarded a "Silver" at the prestigious UK Bus Awards in what is described as a "glittering" ceremony in London's Docklands. The award, for "Sustained Marketing Excellence", was won for the company's marketing of sevice 555 which links Lancaster to Kendal and the Lake District.
Here's what the judges had to say:
Winner, Silver Award
'Lakes Connection' 555 service - Stagecoach Cumbria & North Lancashire
"The Stagecoach Cumbria and North Lancashire 555 service operates between Lancaster and Keswick, through the Lake District Park National Park, serving key destinations such as Kendal, Windermere, Ambleside and Grasmere. Tourism in the Lakes presents a drastic change in population during the summer months. This requires the marketing of the advantages of the service to those in the local area, bringing people in from Lancaster and Keswick, but also to stand out and attract those unfamiliar with the area who may be visiting for the day or weekend. Sustained, consistent and clear marketing of the service is a necessity to its success, as its route, frequency, cost and experience need to be communicated to a new audience each and every season. All social media platforms are used to promote the service, as well as more conventional leaflets and roadside publicity. The launch of 12 new vehicles in July last year was an opportunity taken to fully utilise the bus to promote the 555 service through eye catching branding and Stagecoach is continually looking for new ways to promote the service to encourage the public to leave the car at home or holiday accommodation."
In what they described as a well written, model entry, the judges thought this was an example of best practice for an inter-urban bus route. Sustained investment and marketing with plans for future development should secure a future for this service."
Stagecoach nationally won nine awards, five silver and four bronze although the smaller Go-Ahead Group, which runs buses on Tyneside, East Anglia and the south of England won no fewer that 12, including six golds.
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