Friday 30 December 2016

Park & Ride: A User's Report

As "Bus Users" we wouldn't expect to make much use of Lancaster's new Park & Ride service. It's aimed at motorists in an attempt to keep cars out of the city centre and, of course, you need a car to be able to use it in the first place. But one of our members has given it a try and here is his report:

"This morning at 8am I drove to the Park & Ride. The car park was empty save for my car and two others, which the bus driver said was a three-car share: two cars are left at the site and the occupants continue their journey in the third without using the bus. I waited in my car for about 20 minutes before a single decker Kirkby Lonsdale bus drew up. 

The bus shelter had a pretty purple silhouette of the Lancaster Skyline on it but little else. There were no toilets , no heating, and no visible CCTV.  The gates were open but had no locks so the main car park 1 seems to be open 24/7. Car park 2 overflow is locked and is clearly not needed at present. There was no Tourist information whatsoever.

There was a price list of fares and a family ticket for two adults and three children was £3 which seemed reasonable. I had to pay £1.50 as it was before the Bus Pass watershed. The car park charge will be £1 but is currently free until February as there are no ticket machines.

I was the only passenger. The driver said he had had 4 people yesterday and 40 on Saturday. The bus was new but did not have LED or audio announcements to indicate the route or stopping points.. The driver was friendly and told me he felt that stopping at George Street for the Hospital  was pointless. 

I asked the driver what tourist attraction he would recommend to a visitor to the city. With typical Lancaster realism he said " The Castle -  but it is shrouded in scaffolding" . Perhaps what he should have said is " The Castle and there are fantastic tours of the dungeons inside" I don't know what training the drivers get in promoting tourism but I am quite happy to take them on tours of Lancaster and the Castle. (Our member is a tourist guide in the city).

Something that rail passengers should note is that  Virgin Trains has hugely increased the daily rate for parking (It's now £12 on Mondays to Fridays and £4 on Saturdays) and it would be much cheaper to use the Park & Ride and get off at China Street for the short walk up Meeting House Lane to the station. But why does the bus not go to the Railway Station any way  and then on to the bus station before going to Caton Road?"

The above is, of course, only one user's view (and not necassarily that of the Bus Users' Group, although we would agree with much of what it says).  Perhaps the County Council and the operator would like to take up our member's offer of a tour of the city's attractions for the driver(s) and perhaps they might consider re-routing via the railway station if there is sufficient free time in the schedule.

Wednesday 21 December 2016

Stagecoach Increases prices of Multi-Journey Tickets from 2 January


StagecoachSmart bus card reader

After pledging to freeze fares "throughout 2016" Stagecoach Cumbria and North Lancs is wasting no time in raising at least some of them in 2017, with an increase announced for 2nd January.
There is some good news. Ordinary single and return fares, as well as the popular Day Rider and Day Rider Plus tickets remain unchanged at April 2015 levels whilst the bargain "Under 19" Dayriders for the Bay Area and for "Lancashire"  are increased by only  20p and 40p respectively

The "Lancashire" Day Rider, which extends as far east as Blackburn, south to Bolton and Wigan and west to Southport and Liverpool is up by only 30p to £7.70 (the Under 19 version rises to £4.40), whilst the Explorer ticket is unchanged at £10.80

The weekly Megarider tickets rise from £14.50 to £15 (Bay Area) and £20.50 to £21,50 for Bay Area Plus. Increases of between 3.5 and 4.7%

The bad news concerns the company's longer 4-weekly tickets, which offer discounts for 28 days travel and it is these increases that have given rise to complaints. 

These tickets come in two versions: The basic "Megarider", which is a one-off ticket valid for 28 days and a "Megarider Xtra" which is the same ticket, but renewed automatically every 28 days and paid for by direct debit.

In the smaller "Bay Area"(which extends to Overton, Warton, Pine Lakes, The Kellets, Halton, Denny Beck and Galgate, Hampson Lane) the Megarider price rises  by 7.5% from £53 (£13.25 per week) to £56.99 (£14.25 a week), whilst the Megarider Xtra is increased from £52 per month (£12.00 per week) to £56.99 per month (£13.15 a week) a 9.5% hike.

But it is the larger "Bay Area Plus" (extending to Cote Green, Kirkby Lonsdale, Ingleton and Forton) that the sees biggest rises. Here, the Megarider Plus price goes up from £75 to £82.99 an increase of 10.6% whilst passengers paying by direct debit for a "Megarider Plus Xtra" ticket are hit by a swingeing 32% rise from £63 to £82.99 per month.

The Megarider and Megarider Xtra tickets are sold as smartcard products and are bought over the internet, and give huge cost savings to the company in administrative and "sales" costs. Most commercial organisations are keen to move customers on to payment by Direct Debit, where feasible, so as to ensure loyalty and continuity of purchase. It does seem strange therefore that Stagecoach appears to be penalising its regular customers, whilst leaving charges to more casual users unchanged.

Stagecoach defended the increase to the Bus Users' Group by pointing out that the Megarider and Megarider Plus tickets offered large discounts over daily fares and that particularly in the case of the Megarider Plus Xtra (the ticket with the 32% price increase) the level of discount could not be sustained.

The example quoted in the Lancaster Guardian's online report was of a young person travelling from Caton to Lancaster and back each schoolday using a Megarider Plus Xtra ticket. Such a passenger has the following options for five days a week travel:

Five Adult Return Tickets @ £5.70  =  £28.50  (the "base price")

Five Under-19s Lancashire Dayriders @ £4  =  £20  ( 30% discount over base price)
(an adult passenger would get no discount by buying a Bay Plus DayRider at £6.90)

A 7-Day  Megarider Plus @ £20.50  ( 28% discount over base price)

A 28-day Megarider Plus Xtra @ £63 equivalent to £15.75 a week (45% discount over base price)

Stagecoach may therefore have a point that the level of discount offered on the Megarider Plus Xtra is significantly more generous than the alternatives. Even at the new rate of £82.99 ( a regrettable move away from "round pound" pricing) or £19.15 a week the ticket still offers a relatively generous discount of 33% over the cost of five return fares bought daily, although no doubt existimg passengers won't see it that way!




Sunday 11 December 2016

Park and Ride Service Starts


Lancaster's new Park & Ride service started operation on Friday (9th December). Operator Kirkby Lonsdale Coach Hire has sourced this new bus, which as the livery suggests is dedicated to the new service.  The Bus Users' Group photographer finds that all modern buses look the same to him (although he could tell a Guy Arab IV from an AEC Regent V at a glance!) so if any more knowledgeable person amongst our readership knows what it is please leave a comment.

Now is a good time to try out the service, which runs every 30 minutes between the new car park at Caton Road Business Park (just off Jc. 34 on M6) and the city centre, because the county council has not yet installed the necessary Pay & Display ticket machines at Caton Road and has pragmatically decreed that the "Park" element of the charge has been suspended until February, leaving only the "Ride" to be paid for at £1.50 per person return. (Bus Passes accepted after 0930 and all day Saturday).

Friday 9 December 2016

BUG ISSUES "FORMAL COMPLAINT" AGAINST COUNTY COUNCIL

The Northern Dalesman at Ribblehead (c) Northern Echo



For this year's summer season, Lancashire County Council for the first time excluded the popular Dales Bus service 832 from Morecambe to Ingleton (continuing to Hawes and Richmond) (The "Northern Dalesman") from the Concessionary Bus Pass Scheme. In doing so it was following the lead of North Yorkshire County Council, which similarly excluded most - but not all - similar services in its area.

Dales & Bowland CIC, which organises the services, was quick to respond with a cut-price offer for passholders who had previously travelled free of charge, but the Lancaster District Bus Users' Group felt that an issue of principle was at stake and that the two councils appeared to be acting outside the provisions of the relevant legislation.

An Amendment to the regulations in 2009 does allow councils to exclude "services operated primarily for the purposes of tourism" from the bus pass scheme and it is this that the two county councils appear to be relying on to justify their actions. "Tourism" however, is not defined in the amending Order whilst Guidance from the Department for Transport makes it clear that this provision is not intended to exclude ordinary bus services which just happen to serve places of interest to tourists; rather it is aimed at services such as Open-Top City Tours with commentaries and local guides or services operated by vehicles of historic interest.

Lancashire claims to have received legal advice that it is acting within the legislation but has chosen not to share it with the public. A Freedom of Information Request to see the Advice was refused, leaving us with no option but to issue the Formal Complaint.

You can read the text of the complaint via this link.

Apart from being illegal, Lancashire's actions are illogical. It won't pay for local people with bus passes (whom it defines as "tourists") to visit Ingleton or Hawes for a Sunday day out but is happy to pay for them to have a day out in the Lake District or in Blackpool!  It's also happy to pay for them to travel to Ingleton on weekdays - but apparently not on Sundays!

The Council says that Dales Bus services are "outside the spirit of the Act". The Bus Users' Group strongly disputes that but reminds the council that its obligation is to observe the LETTER of the law.

We await the response to our complaint with interest.


Tuesday 6 December 2016

Lancaster Park & Ride to start on Friday - Timetable Revealed

The Bus Users' Group has been told by two separate authoritative sources that Lancaster's long-awaited Park & Ride, from Junction 34 of M6 on Caton Road to the City Centre, will start on Friday, 9th December and a notice to that effect has now appeared on Lancashire's website.

It has to be said that there is very little evidence of this on the ground, but our eagle-eyed observer at the bus station unearthed a clue today, with the appearance of a new "service 1" on the electronic display board.

The hitherto-unknown "service 1" can be seen at the bottom of the left-hand bank of services, with a departure due at 1205.

This is also the first time that "Caton Road Business Park" has appeared as a "destination" on Lancaster's bus network. So much so, that the Bus Users' Group had to "Google" it to find out what - and where - it was!  (Answer here!)

As there are no known plans to introduce any other new bus services in Lancaster at the moment the BUG is forced to the conclusion that "service 1" is in fact Lancaster's new "Park & Ride"that has appeared a little prematurely on the destination board! The feeling that the board is premature was backed up by the lack of any paper timetable information on stand 15 as well as the non-arrival of the supposed 12.05 bus.

It then occurred to us that as the destination display gets its information from the same data source as Traveline and other on-line journey planners that if the Park & Ride is on the bus station display it might be in the Traveline system as well.

So, as the County Council has so far seen fit not to tell anyone about it, the Bus Users Group is pleased to announce that the Park and Ride will operate every 30 minutes from Caton Road, stopping at North Road (Waring & Gillow); George Street, China Street (the stop near Atkinson's that isn't used by any other buses), Lancaster Bus Station and Parliament Street. First bus from Caton Road  is at 06.50 (07.50 on Saturdays) and the last from George Street is at 19.30 (18.30 Saturdays) There is no Sunday service  and the full timetable is here:

For a clearer version of the timetable you can go to Traveline.info and enter "1" in the service number box and "Lancaster" as the locality. (Apologies, but unlike other Traveline regions it doesn't appear possible to link directly to a timetable on Traveline North West).

And having read the timetable, if you do spot a Park & Ride bus, let us know!

Friday 2 December 2016

"Weeks Not Months" hope for Service 18 Improvement

Service 18 at the Bus Station
Kirkby Lonsdale Coach Hire service 18 is the only bus service to a large part of east Lancaster. Despite this, since June 2015 it has been reduced to a handful of journeys per day and has been of minimal benefit to local residents. It has continued in this way despite large sums of money being made available to the County Council by housing developers to improve it.  For the full story read here.

But yesterday the Bus Users' Group attended a meeting in County Hall, Preston together with senior County Council officers; County Councillor John Fillis (Cabinet Member for Highways & Transport); County Councillor Gina Dowding (Lancaster Central and a BUG member); County Councillor Lizzie Collinge (Lancaster East); Lancaster City Councillor Tim Hamilton-Cox (also a BUG member) and even Cat Smith MP!

With all the top brass present, the Bus Users' Group was hopeful of a satisfactory outcome and we were not disappointed.  The Council officers initial position was that all the highways works that the developers' money was also provided for would have to be completed and the actual costs established before they would know how much money was available to enhance the bus service.

This was clearly nonsense and the BUG was able to show the Cabinet Member that there was no reason why the two parts of the project could not proceed in tandem, with officers using their available budget estimates to establish the level of bus service that could be afforded.

Councillor Fillis then instructed the officers to set aside a sum of money to allow the timetable enhancement on service 18 to go ahead. The proposal is to run a service every 30 minutes on the existing service 18 route between about 7am and 6pm on Mondays to Saturdays. The sum of money mentioned appears enough - with other money known to be in the pipeline -  to run the new timetable for long enough to establish viablility. When the BUG Chair asked how long it would be before the new timetable was introduced there was no definite commitment, but the officers agreed it could be "weeks not months".

The Council will have to seek tenders from bus operators and will need to get the service registered with the Traffic Commissioners so we won't see anything this side of Christmas  but it does appear that the end of this whole sorry saga is now in sight!

Wednesday 23 November 2016

Stagecoach Announces Christmas Services

Funny Christmas background with Santa Clause and deer in busWith still over a month to go, Stagecoach has announced details of its Christmas and New Year bus services. This year there is a better service on Boxing Day, with enhanced Sunday timetables operating on Lancaster services  2A  3A (Lancaster - Heysham)  6A  40  and 55 and a normal Sunday timetable on service 555. There are stil no services on Christmas Day or New Year's Day. At present the details are buried deep in the company's website (under "Regional promos (sic) and offers" so we have extracted them for you here:



Saturday 24th December 2016
We will run a normal Saturday timetable on all services but service 2/2A, 3/3A/4, 6/6A, 40/41 and 55 will finish around 2000.  Last journeys for services finishing early are below
All other services will run their normal Saturday timetable.

Service 2/2A: Lancaster Bus Station - University 19:19, Lancaster Bus Station - Heysham Towers 19:31, Lancaster Bus Station - Morecambe Battery 19:31, Lancaster Bus Station - Torrisholme Square 20:11
Service 3/3A: Lancaster Bus Station - Morcambe 19:05, Morecambe Battery - Lancaster 19:35
Service 6/6A: Lancaster Bus Station - Morecambe Bus Station 19:05, Morecambe Bus Station - Lancaster Bus Station 19:32
Service 40/41: Morecambe Bus Station -Preston 18:10, Lancaster Bus Station - Preston 18:30, Lancaster Bus Station - Galgate 18:30, Preston - Lancaster 19:40
Service 55: Lancaster - Carnforth 20:00, Carnforth - Lancaster 20:23
Service 555: Lancaster - Kendal 19:30, Kendal - Lancaster Bus Station 18:05
Sunday 25th December 2016
No services will run on Christmas Day.

Monday 26th December 2016 - WE'RE RUNNING ON BOXING DAY!
A special Boxing day timetable will run on Service  2A, 3A, 6A, 40 and 55. Service 555 will run a Sunday timetable. No other service will run today. 

Tuesday 27th December 2016
We will run a Sunday timetable on all services. 

Wednesday 28th, Thursday 29th and Friday 30th December 2016
We will run a normal Monday - Friday timetable. 

Saturday 31st December 2016
We will run a normal Saturday timetable on all services but service 2/2A, 3/3A/4, 6/6A, 40/41 and 55 will finish around 2000.  All other services will run their full timetable. Last journeys in Lancaster are the same as Christmas Eve.
Sunday 1st January 2017
No services will run on New Years Day.

Monday 2nd January 2017
We will run a Sunday timetable on all services.

Tuesday 3rd January 2017
All services are back to normal from today.
The Bus Users' Group would like to congratulate Stagecoach for making this information available sufficiently far in advance to allow people to plan their travel over the Christmas period (although perhaps it could be made just a little more prominent on the website?)